FAQ

SwyftOps permanently stores all client records in your account. Client records are organized by status: active, intake or lead, hospitalized, deceased, etc.

Yes, included in the SwyftOps subscription is access to the Family Portal. This provides families access to live service requests and updates, schedules, invoices, and agency staff messaging. The Family Portal login can be accessed at the home page of the SwyftOps website or, at https://SwyftOps.family

Yes, SwyftOps has medication reminders as well as specific drug information provided by OMx DrugBank. Also accessible is a drug-to-drug interaction report which describes the effect of mixing medications.

Yes, included in your subscription is unlimited storage. This includes client assessments. All past and current assessments are archived and accessible.

Yes, SwyftOps can automatically split invoices in order to bill multiple payers.

Yes, the caregiver app includes an Ad Hoc Scheduling feature to add new shifts for clients, may require scheduler approval.

SwyftOps can generate schedules as far in the future as you want. (ADD)

Yes, facility packages and schedules can be customized. Caregivers use the caregiver app to access and fulfill their facility schedule and tasks.

SwyftOps is designed to support a paperless business. SwyftOps can help you make that transition. However, paper flow sheets can easily be recreated within your SwyftOps account.

Yes, the SwyftOps scheduling, payroll, and billing modules can handle the complexities of 24-hour and live-in care.

Yes, you may schedule breaks for a caregiver during their shift. Most often breaks are used for live-in or 24-hr care.

Yes, included in the SwyftOps subscription is a mini-CRM for contact relationship management. Contacts are stored and categorized with ease. Our CRM will help with the burden of managing lots of contacts.

Yes, the mini-CRM included with SwyftOps easily sends messages to individuals, groups, or all contacts.

Monthly fees are transparent and start as low as $100 for up to 250 hours. Fees are based on billable hours, not client census or revenue. This means that agencies are not penalized for short shifts or higher billing rates.

SwyftOps subscription grants access to all features and updates. The subscription is initially one year, and then month-to-month.

To the extent possible, agencies with legacy systems may migrate data to SwyftOps. Migration consultations are complimentary. The data migration fee is equivalent to the corresponding one-month subscription fee from the table on our pricing page.

SwyftOps requires new subscribers to attend four live 1-hour training sessions with an optional fifth. Each session is recorded for review. Training is scheduled at the subscriber’s pace, although we recommend a 45-day maximum to complete training in its entirety.

SwyftOps offers monthly webinars to review new and upcoming features. Apart from these webinars, each subscribers may also schedule a one-on-one training session with a SwyftOps agent once a month.