How Interim HealthCare Grew Billable Hours
by Approximately 80%
This home care software case study highlights how an Interim HealthCare franchise operator used SwyftOps to support business growth and expand skilled services.
“The single most impressive thing about SwyftOps? Customer service.”
Kaite Mannon, MSN, RN
Customer Snapshot
Organization
Interim HealthCare franchise operator
Customer Voice
Kaite Mannon, MSN, RN
Operating model
Non-skilled home care with growing skilled services
Core needs
Flexible documentation, skilled-service support, responsive customer service, room to grow
APPROX. 80% GROWTH IN BILLABLE HOURS
Since adopting SwyftOps, the operation has grown billable hours by approximately 80%.
SwyftOps supported that growth while giving the business room
to expand skilled services without adding a second EMR.
The Challenge:
Finding Home Care Software That Could
Grow With the Business
The organization needed a platform that could support both its current non-skilled business and the skilled services it planned to grow into. Its previous software created the opposite problem: the proposed path was to keep one EMR for non-skilled care and add another platform for skilled services. For a growing operator, that meant more cost, more systems, and more operational friction.
Support was another major pain point. When staff needed answers, the prior experience often ended in workarounds rather than solutions. Kaite wanted a vendor that understood the product, listened to feedback, and treated subscriber requests as something worth acting on.
Why SwyftOps:
A Platform That Grows With Your Business
SwyftOps gave the team a single operational platform with the documentation flexibility needed to support a broader service mix. That mattered because the goal was not simply to replace software. It was to avoid another system change as the business expanded.
“Something that grows with us was really important. I didn’t want to have to switch EMRs.”
Kaite Mannon, MSN, RN
Skilled Service Growth:
PT, OT, and speech workflows
became a growth enabler
One of the clearest examples came from skilled-service documentation. SwyftOps added PT, OT, and speech assessments to client records. Kaite described the change as seemingly small but operationally significant because the organization was serving more physical therapy clients.
“That one in particular has allowed us to really grow our physical therapy business.”
Kaite Mannon, MSN, RN
For this operator, product development was not abstract. A requested workflow directly supported a service line the business was actively expanding.
Ready to grow without outgrowing your software?
Product Responsiveness:
Feedback turned into product changes
Kaite contrasted SwyftOps with her previous vendor, where requests often felt ignored.
With SwyftOps, the team could submit ideas, see requests move into development, and watch the platform continue to evolve around real operating needs.
That responsiveness also showed up in smaller features. App surveys, for example, became a practical tool for improving caregiver communication and accountability. The financial dashboard became a regular quick-reference point for the organization and its franchise leadership, while GPS visibility helped staff validate where caregivers were when they clocked in and out.
Support:
Support became the differentiator
When asked to name the single most impressive part of SwyftOps, Kaite did not pick a feature. She picked customer service.
Her team values having 24/7 access to support and knowing that questions are monitored by people who understand the platform. Even when an issue cannot be solved exactly the way the team wants, the difference is getting a clear answer from someone who knows the system instead of being pushed toward another workaround.
“There’s always an answer. It may not be an answer that I like, but at least they know the system.”
Kaite Mannon, MSN, RN, describing her team’s experience
Operational Fit:
Easy to use, practical to run,
and built around actual activity
The organization now uses SwyftOps as a central location for caregiver and client documents rather than keeping those files across separate systems. The team also cited straightforward shift creation, an easy-to-use caregiver app, useful integrations, and a billing model based on service activity rather than roster size as meaningful advantages.
WHAT CHANGED
• Grew billable hours by approximately 80%.
• Supported growth into skilled services without adding a second EMR.
• Added PT, OT, and speech assessment workflows that supported physical therapy growth.
• Centralized caregiver and client documents in SwyftOps.
• Expanded use of app surveys to improve caregiver communication and accountability.
• Gained 24/7 access to product support and stronger confidence in issue resolution.
• Created a direct feedback loop between day-to-day operations and product development.
BOTTOM LINE
The value of SwyftOps for this operator is not one isolated feature.
It is the combination of a platform that can expand with the business,
a product team willing to respond to real operating needs, and support that remains available when home care operations are actually happening.
During that growth period, billable hours increased by approximately 80%.
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