SwyftOps Admin App
Stay connected and in control with real-time access to schedules, client/caregiver records, contacts, and many more operational tools—anytime, anywhere.
The SwyftOps Admin App is designed to keep your agency connected and efficient, while on the go, giving agency administrators mobile access to essential tools and data, including:
- Viewing and managing client, caregiver, and contact profiles.
- Comprehensive scheduling modules for seamless operations.
- Recruiting information at your fingertips for streamlined hiring.
- The ability to receive and respond to real-time alerts to stay proactive.
- HIPAA-compliant two-way messaging for secure communication.
Scan the QR code to get started
Apple iOS
Google Play
How to Use the SwyftOps Admin App
The SwyftOps Admin App provides agency administrators with a streamlined, mobile solution to manage day-to-day operations efficiently.
Customized Dashboard
Upon logging in, the Home Dashboard displays a variety of alert tiles tailored to the user’s permissions and preferences, which are fully customizable. These tiles give real-time updates on things such as notifications, unread messages, open shifts, late clock-ins, reported incidents, pending intakes or applicant approvals, and more. Administrators can take immediate action by tapping on any tile to approve new clients or caregivers, review schedules, download reports, and more.
Client Profiles
The app allows admins to access and manage client profiles with ease. By selecting a client from the list, administrators can update demographic information, review documents in the care vault, and add or edit notes. New client profiles can also be created directly within the app, ensuring seamless updates while on the go. Similarly, caregiver profiles can be managed, including contact details, employment information, and notes. Admins can filter lists, create new caregiver records, or make quick updates to existing profiles.
Scheduling
Scheduling is another key feature of the SwyftOps Admin App. Administrators can view the schedules, create new shifts, and make basic edits to existing ones. Additionally, the app offers a contacts module enabling users to manage important contacts, update their information, and initiate calls or emails directly from the app.
HIPAA-Compliant Messaging
The app also includes a secure, HIPAA-compliant two-way messaging system, allowing administrators to communicate effortlessly with caregivers and family portal members. Notifications for new messages are integrated into the app, ensuring important updates are never missed.
Notifications sent to the SwyftOps Admin App can be reviewed, marked as read, or deleted, giving administrators complete control over their alerts. Whether managing profiles, tracking schedules, or communicating with caregivers, the mobile tools in the SwyftOps Admin App empower administrators to stay connected and in control of their agency’s operations from anywhere. These notifications are more reliable than SMS alerts, and can drive immediate, real-time action.
Swyfty
Our AI chat assistant supports SwyftOps users by answering questions about agency data, including tasks, schedules, caregiver and client information, and more.
Swyfty operates within the HIPAA-compliant SwyftOps environment, ensuring secure discussions about clients and employees. Conversations are permanently deleted when finished, prioritizing your privacy and security.
Swyfty is here to help—but remember, you’re the decision-maker with the intuition and expertise to guide your agency!
Real-Time Solutions to Common Agency Issues
Click below to explore how the SwyftOps Admin App can streamline your home care agency
Administrative
Managing Notifications
- Issue: Critical updates can be missed or difficult to track, causing delays in response.
- Solution: Real-time notifications, displayed on the Home Dashboard, ensure administrators stay informed and can take immediate action on unread messages, incidents, or approvals.
Client Profile Management
- Issue: Updating or accessing client information while on the go can be cumbersome.
- Solution: Administrators can view, edit, and create client profiles, update demographic details, review care documents, and add notes directly from the app.
Caregiver Profile Management
- Issue: Maintaining up-to-date caregiver records requires manual effort and is prone to errors.
- Solution: The app allows admins to manage caregiver details, employment information, and notes while also creating new profiles as needed.
Business Development
Contact Management
- Issue: Managing and communicating with important contacts can be disorganized.
- Solution: The contacts module provides an easy way to update contact information and initiate calls or emails directly from the app.
Applicant and Intake Approvals
- Issue: Delays in approving applicants or intakes can slow operations.
- Solution: Admins can review and approve pending intakes or applicants directly from the Home Dashboard, speeding up onboarding processes.
Scheduling
Open Shifts
- Issue: Filling open shifts quickly is a challenge, especially for last-minute changes.
- Solution: Live tile visibility allows admins to identify and resolve open shifts efficiently, streamlining the scheduling process.
Late Clock-Ins
- Issue: Tracking and addressing late clock-ins is time-consuming and impacts compliance.
- Solution: Late shift alerts provide immediate visibility, enabling admins to download reports and take corrective action promptly.
Scheduling Tasks
- Issue: Adjusting schedules or creating new shifts quickly can be a challenge.
- Solution: The scheduling module enables admins to view, create, and make basic edits to shifts from their mobile devices, enhancing operational efficiency.
Compliance
Incident Reporting
- Issue: Delayed or inconsistent reporting of incidents can hinder compliance and resolution.
- Solution: Incident tracking in the app ensures timely review and report downloads, supporting fast resolution and proper documentation.
HIPAA-Compliant Messaging
- Issue: Secure communication between admins, caregivers, and family members is difficult to maintain.
- Solution: The app’s built-in two-way, HIPAA-compliant messaging system ensures seamless and secure communication at all times.
Document Management
- Issue: Accessing and updating client or caregiver documents remotely is inefficient.
- Solution: Centralized document management allows administrators to upload, review, and update records within the app, ensuring compliance and accessibility.
Additional Features
Real-Time Updates
- Issue: Lack of immediate insights into agency operations can hinder decision making.
- Solution: Live tiles and real-time updates provide admins with a comprehensive view of operations, ensuring informed, quick decision-making.
Swyfty
- Issue: Administrators often struggle to quickly find specific data or answers, leading to delays in decision-making.
- Solution: Swyfty, our AI-powered chat assistant, provides instant answers related to an agency's data, including tasks, schedules, caregiver, and client information, enabling faster and more informed decisions.
SwyftCG App
Your care team is at the heart of your agency. Improve their efficiency and the efficiency of your entire company with the SwyftCG App.
The SwyftCG App offers customizable features tailored to each user’s skill level or your agency’s unique preferences.
- Transition to a paperless operation.
- Ensure EVV and HIPAA compliance.
- Streamline workflows for a more efficient, organized, and optimized home care experience.
Scan the QR code to get started
Apple iOS
Google Play
How Caregivers Use the SwyftCG App
The SwyftCG App equips caregivers with real-time access to their schedules, client information, and essential task details, including ADL and IADL visibility. Caregivers can view specific instructions or training videos needed to complete tasks, utilize timeclock features, and much more — all from a single, user-friendly platform.
HIPAA-Compliant Messaging
Our built-in, two-way HIPAA-compliant messaging allows secure, direct communication between caregivers and the agency at any time. The SwyftCG App also meets all Electronic Visit Verification (EVV) compliance requirements, seamlessly transmitting data to SwyftOps.
Location Tracking
With GPS-enabled location tracking, the SwyftCG App ensures accurate geo-fenced time punches, confirming caregivers arrive on time and at the correct location. Notifications keep caregivers informed with shift reminders and alerts for required documentation or expiring licenses.
Seamless Operations
Caregivers can easily complete assigned client tasks, record shift notes and narratives, and collect e-signatures. At the end of a shift, all collected data flows directly into the SwyftOps admin suite, where an electronic timecard and care log – known as an electronic flowsheet – is automatically generated, streamlining administrative workflows and ensuring compliance.
What Additional Features Can Streamline Operations?
The SwyftCG App provides several operational features that can save your team time and frustration. Each feature in the SwyftCG App can be enabled or disabled for each caregiver.
Real-Time Solutions to Common Agency Issues
Click below to explore how SwyftOp’s features can streamline your home care agency.
Administrative
Availability Control
- Issue: Administrators struggle with last-minute scheduling changes due to unknown caregiver availability.
- Solution: With the SwyftCG App, caregivers can update their availability, giving administrators real-time insight to optimize scheduling.
PTO/Time Off Requests
- Issue: Tracking and approving time-off requests is manual and delays scheduling decisions.
- Solution: The SwyftCG App enables caregivers to submit time off through the app, streamlining operations and improving schedule planning.
Vaccination Tracking
- Issue: Keeping vaccination records up to date for caregivers is a compliance challenge.
- Solution: The SwyftCG App allows agency admins to track and manage caregiver vaccination records, ensuring health and safety compliance.
Required Licenses & Certifications
- Issue: Expired caregiver licenses or certifications risk non-compliance and service disruption.
- Solution: The SwyftCG App allows the agency to monitor and alert caregivers and administrators of upcoming expirations, ensuring timely renewals. Caregivers also can submit new documentation securely and directly through the app.
Caregiver Shifts
Real-Tme Tracking
- Issue: Without real-time tracking, agencies struggle to monitor caregiver locations and visit statuses, leading to scheduling inefficiencies, missed visits, and compliance risks.
- Solution: The SwyftCG App provides real-time tracking, allowing agencies to monitor caregiver check-ins, visit durations, and locations instantly. This ensures improved oversight, faster response times, and enhanced compliance, giving administrators the ability to make informed decisions on the fly.
Electronic Charting
- Issue: Manual charting and signature collection can be time-consuming, prone to errors, and difficult to manage, leading to compliance risks and delayed billing.
- Solution: The SwyftCG App streamlines electronic charting and signature collection, allowing caregivers to digitally document care, capture signatures instantly, and securely store records. This ensures faster documentation, improved accuracy, and seamless compliance, reducing administrative burdens and expediting reimbursements.
Scheduling
Open Shift Bidding
- Issue: Last-minute shift coverage is time-consuming and labor-intensive for administrators.
- Solution: The SwyftCG App empowers caregivers to bid on open shifts, reducing admin workload and filling shifts faster. Admins then simply select the right caregiver for the shift by accepting the bid.
Visibility of Past Work
- Issue: Caregivers and administrators lack easy access to historical shift details for review or audit purposes.
- Solution: The SwyftCG App provides a clear, accessible log of past work, ensuring accountability and simplifying audits. Even more helpful for those with an on-demand pay solution, having the hours worked information helps caregivers manage their advances.
Creating Shifts (Ad Hoc)
- Issue: Scheduling for family caregiving or non-recurring shifts can be inefficient and prone to errors.
- Solution: The SwyftCG App enables caregivers to use on-demand shift creation, offering flexibility and precision in staffing.
Time Punch Edits
- Issue: Incorrect or missing time punches lead to payroll errors, compliance risks and lost time while your admin chases down caregivers for the correct time punch information.
- Solution: The SwyftCG App allows secure edits to time punches with proper oversight, ensuring accurate payroll and compliance.
Compliance
Incident Reporting
- Issue: Reporting incidents often requires manual documentation and delayed processing, yet is a critical part of any agency, especially if being audited.
- Solution: The SwyftCG App facilitates real-time, in-app incident reporting for faster issue resolution and better oversight which then flows to a fully built-out Incident Reporting module for admins.
Medication Tracking
- Issue: Tracking medication administration or reminders is prone to human error and compliance challenges.
- Solution: The SwyftCG App provides a structured, easy-to-use system for medication tracking, reducing errors and ensuring compliance.
Complaints & Grievances
- Issue: Handling client or caregiver complaints is disjointed and lacks clear documentation.
- Solution: The SwyftCG App streamlines the process for submitting, tracking, and resolving complaints, improving accountability and transparency to your caregivers.
Documentation Upload & Visibility (Caregiver & Client)
- Issue: Critical documents are scattered or difficult to access, leading to inefficiencies.
- Solution: The SwyftCG App centralizes document upload and visibility, ensuring caregivers have the access they need to service clients at the highest level.
EVV compliance
- Issue: Ensuring Electronic Visit Verification (EVV) compliance can be challenging for home care agencies. Manual or outdated systems may lead to errors in tracking caregiver visits, increasing the risk of non-compliance, audits, and reimbursement delays.
- Solution: The SwyftCG App simplifies EVV compliance by providing real-time GPS tracking, automated visit verification, and seamless integration with state and federal reporting systems. Caregivers can easily log visits with one-touch check-ins, reducing errors and ensuring accurate records while agencies stay compliant effortlessly.
No Signal? No Problem!
The SwyftCG App features a built-in “offline mode,” enabling caregivers to provide uninterrupted service in areas with limited data or Wi-Fi. During shifts the app securely captures time punches, documentation, and signatures. Once connectivity is restored, all data is automatically synced with SwyftOps.
SwyftCG App FAQ
Is there an additional cost for the app?
No, the SwyftCG App is included in your monthly subscription fee.
How do I download the app?
The app is available on Apple and Google Play.
What does EVV-compliant mean?
The Cures Act of 2016 mandates that agencies implement electronic visit verification (EVV) systems for all home health services that require an in-home visit by a provider. EVV-compliant means that we have ensured that SwyftOps Apps are in compliance with all EVV regulations.
How often does the app update?
We routinely update our system; you will be alerted regarding any changes prior to an update release.
Can caregivers update their personal information in the app?
Yes.
Does SwyftOps 24/7/365 support extend to caregivers?
Yes! Our 24/7 support is available to help all of our users, and that includes caregivers!
Want to Know More?
Both SwyftOps Apps provide robust, on-the-go access for agency admins and caregivers. If you would like to learn more about our apps or get a demo of our full range of services, contact us today!