Why Choose SwyftOps?

Home Care Software with Unlimited Potential

Managing a home care agency requires precision, compliance, and efficiency. And SwyftOps has innovative solutions to enhance operations across the board.

SwyftOps AI harnesses cutting-edge technology to streamline workflows, enhance decision-making, and optimize caregiver management.

Built on a secure, HIPAA-compliant platform, SwyftOps AI continuously learns and adapts, delivering increasingly accurate insights tailored to your agency’s needs.

With a focus on innovation and exceptional customer support, SwyftOps empowers agencies across the U.S. and Canada to provide smarter, more efficient care.

About Us

At SwyftOps, Our mission is to simplify operations, enhance client care, and support agency growth through innovative technology. Our team is staffed with industry experts committed to providing unparalleled service in order to ensure that agencies can focus on what matters most—providing exceptional care.

Customer Care

At SwyftOps, customer care is at the heart of everything we do. We are the only home care software provider that offers 24/7/365 LIVE support—via phone, email, and chat—with a real person. No automated systems, no ticket backlogs, just immediate, real-time assistance when you need it most.

Who Do We Help?

Unlike one-size-fits-all platforms, SwyftOps allows for full customization of documents, forms, templates, and workflows.

Our system adapts to your agency’s unique needs, ensuring a seamless integration that enhances—not disrupts—your operations.

SwyftOps serves a wide range of home care agencies, from startups to established enterprises, offering solutions tailored to non-medical and hybrid home health agencies.
Our platform supports agencies working with private pay, Medicaid, Medicare, VA, long-term care, and skilled nursing clients, ensuring compliance and efficiency across all service models.
Additionally, we ensure our software stays ahead of evolving regulations, supporting Electronic Visit Verification (EVV), HIPAA compliance, and secure data encryption.
We also conduct regular third-party security audits to ensure the highest level of data protection.

What Makes Us Different?

24/7/365 Live Support—Because Home Care Never Stops

We are the ONLY home care software provider offering real-time, round-the-clock support with no ticket backlog. Your agency runs at all hours, and so do we—providing immediate assistance whenever you need it.

Scalable and Future-Proofed Technology

Whether you’re a startup or a well-established agency, SwyftOps scales with you. As your business grows, our platform evolves, ensuring you never have to switch software to accommodate expansion.

A Pricing Model That Benefits You

Most competitors charge per user or client, quickly driving up costs. SwyftOps is different. Our pricing is based on billable hours, meaning you only pay for revenue-generating hours—keeping costs predictable and manageable.

Advanced Billing and Payroll Automation

Billing should never be a bottleneck. SwyftOps simplifies complex billing scenarios, integrates seamlessly with payment vendors, and automates payroll—saving agencies hours every billing cycle and reducing errors.

Unlimited Access

With no limits on employees, shifts, users, or data storage, SwyftOps empowers you to fully utilize and grow with our innovative system.

Meet Our Team

Bruce Berglind

CEO

With over 20 years of experience in the home care industry, Bruce has served as an agency owner and entrepreneur.

He launched his career by operating a franchised agency in northern New Jersey, which he sold in 2012. In 2009, he founded Frax, a domestic outsourced support service for agencies across the US and Canada. Bruce served as CEO of both Frax and SwyftOps until Frax was acquired in 2019. SwyftOps, a premier homecare operating system, rose to a top 4 position in the industry according to the 2023 Home Care Pulse benchmarking survey. Bruce currently resides in Wichita, Kansas, with his family.

Chris Trempe

President & COO

Chris brings over 20 years of experience in driving growth and operational excellence for both franchised and independently owned businesses.

Chris joined the SwyftOps executive team in 2019, bringing with him a stellar reputation for revitalizing teams and supporting start-ups. His go-to-market strategy for SwyftOps has helped the platform expand across franchise and independent home care sectors, offering an affordable, customizable, and user-friendly solution that adapts to market trends. Chris holds the roles of President and COO at SwyftOps and is also an ownership partner.

Plamen Ratchev

CTO

As CTO and the system architect at SwyftOps, Plamen brings a passion for innovation and software engineering to the role.

He has designed and developed cutting-edge solutions for renowned global brands, including Renault, Peugeot, Citroen, Ford, General Motors, Chrysler, Boeing, Microsoft, American Express, Right at Home, and ComForCare. One of his most rewarding experiences has been helping bring the vision for SwyftOps to life. Plamen currently resides in Jacksonville, Florida.

Brandon Lewis

Vice President of Product Experience

As Vice President of Product Experience, Brandon ensures SwyftOps consistently delivers exceptional service to each agency we serve.

Brandon’s background includes extensive work in the home care industry, providing scheduling, billing, payroll, and bookkeeping services to agencies nationwide. Joining SwyftOps in 2020 as a subject matter expert, Brandon quickly advanced to various leadership roles. In his current role, he oversees top-tier training, education, and support departments. His close collaboration with home care agency owners has fueled his commitment to helping agencies establish scalable workflows and maximize their resources for growth.

Natasha Robertson

Vice President of Subscriber Engagement

As Vice President of Subscriber Engagement, Natasha leads SwyftOps’ marketing, sales, and onboarding teams with a focus on enhancing customer experience and fostering strong relationships.

Her background in sales and operations management supports her dedication to empowering home care agencies through innovative strategies and comprehensive onboarding. Natasha’s leadership ensures that SwyftOps’ new users receive effective training and ongoing support as they integrate with the platform.

Hunter Doshier

Product Experience Manager

As Product Experience Manager, Hunter is dedicated to delivering an exceptional experience for SwyftOps users, supported by a team of industry experts who ensure the platform’s success.

A veteran of the United States Marine Corps, Hunter brings a strong sense of discipline and commitment to his role. Outside of SwyftOps, he enjoys the outdoors and spends his free time hiking, playing paintball, or rock climbing. Hunter is also pursuing a degree in Computer Science, with the goal of transitioning into software development.

Deni Brummer

Manager of Subscriber Engagement

Deni leads the Subscriber Engagement team at SwyftOps, ensuring a seamless transition to the platform for new and existing home care providers.

With a bachelor’s degree in education and a professional background in hospitality, Deni brings a unique blend of skills to deliver effective training and provide an exceptional client experience. Dedicated to the success of every SwyftOps user, Deni works to ensure the platform meets the diverse needs of home care agencies. Outside of work, Deni enjoys playing adventure games with her wife, caring for their rabbits, and sharing her passion for cooking with friends and family.

Our Partners

We are proud to work with the following partners:

Applicant Management and HR Services

Telephony and Communication

Billing, Payment Processing and Financial Services

E-Learning and Training

Ready to Make the Switch to SwyftOps?

SwyftOps is designed to make your transition seamless. Whether you’re a startup choosing software for the first time or an established agency looking for a better solution, our team is here to help you every step of the way.

Let’s optimize your home care operations—swiftly and efficiently.